Why was my Pin-Up bonus not credited?

If your Pin up bonus is not credited, usually it’s because of missing conditions or a small delay.

Try these steps:

Check the promo rules:
- Minimum deposit amount reached?
- Used the correct promo code while depositing?
- New player / first deposit bonus still available for your account?
Confirm payment status:
- Open “Cashier” or “History” on the casino site.
- Make sure your deposit is marked as “Successful,” not “Pending” or “Failed.”
Check time limits:
- Some bonuses at Pin-Up are credited only right after deposit.
- If more than 1–2 hours passed, it’s not normal.
Contact support:
- Open Live Chat or email support from the website/app.
- Mention your login, deposit amount, time, payment method, and promo code.

Tip: Always take a screenshot when entering a bonus code so support can verify faster.