How do I file a complaint or dispute with Pin-Up?

If you have a problem with a bet, payment, bonus, or casino game on Pin up, you can file a complaint directly from your account:

1. Collect proof: take screenshots of the issue (bets, balance, transaction ID, error message, time and date).
2. Contact support:
   • Open the Help/Support or Live Chat section on the Pin-Up site or app.
   • Explain the issue clearly (what happened, when, and how much money is involved).
3. Send a formal complaint: if chat does not solve it, send an email to support (from your registered email) with all details and screenshots.
4. Wait for review: usually they respond within 24–72 hours. Check your email and account messages.

Tip for users in Bangladesh: always keep transaction records from your bKash, Nagad, or bank for faster dispute resolution.

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