Introduction

These Terms & Conditions (hereinafter referred to as the “Terms”) govern the use of the online gaming and casino services offered under the brand name Pin up (hereinafter referred to as “Pin-Up”, “we”, “us”, or “our”). By accessing, visiting, or using the website or any related platform, application, or service operated under the Pin-Up brand, you (hereinafter referred to as the “Player”, “you”, or “your”) acknowledge that you have read, understood, and agreed to be bound by these Terms. These Terms are designed to ensure a fair, transparent, and legally compliant gaming environment, with particular emphasis on responsible gambling, age restrictions, and the protection of vulnerable persons. It is your responsibility to carefully read these Terms before registering an account or engaging in any real-money play on the website, including but not limited to casino games, Slots, table games, or any other services that may be offered. If you do not agree with any part of these Terms, you must not proceed with registration and you must refrain from using the services provided by Pin up.

These Terms may be updated, amended, or supplemented from time to time in order to reflect changes in applicable laws, regulatory requirements, technical improvements, or business practices. Whenever we make material changes to these Terms, we will use reasonable efforts to inform you by means such as website notifications, email communications, or prompts upon login, but it remains your duty to review the Terms regularly. Your continued use of the website or participation in any gaming activities after any such modifications shall constitute your acceptance of the updated Terms. We recommend that you print or save a copy of these Terms for your records, as they form a legally binding agreement between you and Pin up. You understand and agree that the language of these Terms is English, and in case of any translation discrepancies, the English version shall prevail.

Pin-Up operates with a strong commitment to legal compliance, responsible gambling, and the highest standards of integrity in the online casino sector. Our aim is to provide a safe, secure, and enjoyable environment for adult players, while implementing robust measures to prevent underage gambling and the misuse of our services. By agreeing to these Terms, you confirm that you will use the website and services in accordance with all applicable laws and regulations in your jurisdiction, and that you will not engage in any activity that could harm other players, the integrity of the games, or the reputation of Pin-Up. These Terms apply to all aspects of the relationship between you and Pin up, including account registration, deposits, withdrawals, bonuses, promotions, game rules, data protection, and dispute resolution.

Acceptance of Terms

By ticking the relevant checkbox or by otherwise explicitly consenting during the registration process, you acknowledge that you have read these Terms in full and that you accept them as legally binding. You also agree that your use of the website, whether by accessing it, browsing it, registering an account, or placing wagers, constitutes ongoing acceptance of these Terms and any future amendments made in accordance with the procedures described herein. If at any point you disagree with any of the provisions contained in these Terms, your sole and exclusive remedy is to stop using the website and request the closure of your account, if applicable. You understand that these Terms form a comprehensive agreement between you and Pin up and supersede any prior or contemporaneous communications, representations, or agreements, whether verbal or written, relating to your use of our casino services.

It is your responsibility to ensure that you have full legal capacity and the right to enter into this agreement under the laws of your country or territory of residence. By accepting these Terms, you represent and warrant that you are acting on your own behalf and not as an agent or representative of any third party, and that you are not using funds derived from any illegal or unauthorized activities. You further confirm that you will not use our services for any illicit purposes, including but not limited to money laundering, terrorism financing, or fraud. Pin up reserves the right, at its sole discretion, to request additional documentation or to conduct further verification checks to confirm your eligibility and to ensure compliance with applicable laws and regulations.

Pin up may, from time to time, introduce additional terms, rules, or policies that apply to specific products, promotions, or features, such as bonus campaigns, loyalty programs, tournaments, or particular casino games. In case of any conflict between such special conditions and these general Terms, the specific conditions shall prevail, but only with respect to the product or promotion in question. You are encouraged to carefully read any supplementary rules or promotional terms before participating, as your participation will be deemed an acceptance of those conditions as well. By continuing to access and use the website, you also agree to abide by any posted guidelines, rules, or instructions regarding the proper use of the platform, including but not limited to those relating to responsible gambling and player conduct.

Eligibility & Age Restriction (18+ only)

Access to and use of the online gambling services offered by Pin up is strictly limited to individuals who are at least 18 years old, or who have reached the legal age of majority in their jurisdiction, whichever is higher. By registering an account, you expressly confirm that you meet this age requirement and that you are legally permitted to engage in online casino gaming and betting activities according to the laws of your country or region of residence. Pin up takes the issue of underage gambling very seriously and has implemented a range of measures to prevent minors from accessing or using our services, including age verification procedures and the right to request supporting documents such as a national identity card, passport, or other government-issued identification. If we discover or reasonably suspect that you are under the age of 18 or that you have provided false or misleading information regarding your age, we reserve the right to immediately suspend or close your account, void any bets or winnings, and report the matter to the relevant authorities if required by law.

Underage gambling can have serious legal, financial, and psychological consequences for young people and their families. As part of our commitment to responsible gambling, we strongly encourage parents and guardians to take an active role in supervising the online activities of minors and to implement protective measures such as content filters, parental control software, and restricted access to payment methods that could be used for gambling. We also provide educational information on the risks associated with underage gambling, and our customer support team is available to advise concerned parents or guardians on steps that can be taken if they suspect a minor may have accessed our services. In addition, we cooperate with relevant organizations and regulators to strengthen consumer protection frameworks and to help prevent the exploitation of vulnerable individuals.

In some jurisdictions, online gambling may be prohibited or subject to specific restrictions, and it is your sole responsibility to ensure that you are not violating any applicable laws by registering for or using our services. Pin up does not provide legal advice and does not represent that its services are lawful in every jurisdiction. You should consult local laws or seek independent legal advice if you are unsure about the legality of online casino participation where you reside. We reserve the right to restrict access to our website or services from certain countries or territories and to update the list of restricted jurisdictions from time to time. By using our website, you also confirm that you have not been excluded from any other gambling operator for reasons related to problem gambling, fraud, or legal breaches, unless you have disclosed this to us and we have expressly allowed you to maintain an account, subject to our strictly controlled policies.

Account Registration

To access real-money gaming services on the Pin up platform, you must first complete the account registration process and create a personal player account (the “Account”). You agree to provide accurate, current, and complete information during registration, including but not limited to your full legal name, date of birth, residential address, valid email address, and mobile phone number. You must also create a secure username and password, which you will use to log in to your Account. You are solely responsible for maintaining the confidentiality of your login credentials and for ensuring that they are not disclosed to or accessible by any third party, including family members, friends, or colleagues. Any activity conducted through your Account using your authentication details will be deemed to have been carried out by you, and you accept full responsibility for all transactions and actions performed through your Account.

Pin up reserves the right to refuse registration, to limit, suspend, or close any Account at its sole discretion, particularly if it has reason to believe that the information provided is inaccurate, incomplete, or fraudulent, or if you are in breach of these Terms or any applicable law. During or after registration, we may carry out identity verification, age verification, and anti-money laundering checks, which may require you to provide supporting documentation such as a copy of your national identity card, passport, driving licence, utility bill, bank statement, or proof of payment method ownership. Failure to provide such documentation or any attempt to submit forged or altered documents may lead to the suspension or closure of your Account and the withholding of any funds, subject to legal requirements. You may be allowed to open only one Account with Pin up, and any attempt to register multiple accounts, including using alternative email addresses, identities, or payment methods, may result in the closure of all such accounts and forfeiture of bonuses or winnings.

You must promptly update your Account information if any of your details change, such as your address, contact number, or email address, in order to ensure ongoing compliance with identity and verification standards. Pin up may, from time to time, request that you reconfirm or reconduct verification procedures to keep your Account active and compliant with regulatory obligations. You agree not to sell, transfer, or assign your Account to another person, nor to permit any third party to access or use your Account, even if this person is also of legal gambling age. Any suspicion of Account sharing, collusion, or unauthorized access must be reported to us immediately so that we can take appropriate measures to protect you and other players. Your Account is intended solely for personal, non-commercial use, and must not be used on behalf of any business, partnership, or organized group.

Deposits & Withdrawals

Once your Account has been successfully registered and, where required, verified, you may deposit funds in order to participate in real-money casino games, including Slots and other offerings provided by Pin up. All deposits must be made using payment methods that are registered in your own name, and you must ensure that you have the legal right to use those methods. You acknowledge that any attempt to deposit funds using third-party payment instruments, anonymous wallets, or payment channels that do not allow sufficient verification may result in transaction rejection, Account suspension, or additional compliance checks. Pin up does not operate as a financial institution and is not permitted to offer credit facilities; therefore, you must only deposit funds that you can afford to lose and that are not derived from illegal or unauthorized sources. You accept full responsibility for ensuring that all deposits are made in accordance with applicable laws and regulations in your jurisdiction.

Withdrawals of funds from your Account are subject to prior verification checks, security reviews, and adherence to anti-money laundering procedures. Before processing a withdrawal, Pin up may require you to verify your identity and payment method ownership by providing documentation such as identity cards, proof of address, or payment method screenshots or statements. Depending on internal risk assessments or regulatory obligations, additional documentation may be requested at any time. We reserve the right to delay or withhold withdrawals if we suspect any breach of these Terms, fraudulent activity, chargebacks, or money laundering, or if we are required to do so by law or court order. All withdrawals will, where possible, be processed back to the same payment method used for the original deposit, in accordance with industry-standard “closed-loop” procedures.

You acknowledge that limit amounts, processing times, and availability of deposit and withdrawal options may vary depending on your country of residence, the payment provider, and other operational factors. Pin up is not responsible for delays or failures in deposits or withdrawals caused by third-party payment processors, banks, or technical issues beyond our reasonable control. Any fees or charges levied by banks, card issuers, or payment service providers are your sole responsibility, and you accept that such charges may reduce the actual amount received in your Account or bank account. In some cases, we may impose minimum and maximum transaction amounts for deposits and withdrawals, and these limits will be clearly stated in the cashier section or in the Payment Methods table below. You are encouraged to review these details regularly, as limits, fees, and processing times can be updated at our discretion and subject to the policies of third-party providers.

Payment Methods Table

The following table provides a general overview of the types of payment methods that may be available for deposits and withdrawals on Pin up. Availability, limits, and processing times can vary based on jurisdiction, currency, and regulatory requirements, and the table below is illustrative and subject to change.

You should always consult the cashier page or payments information section on the website to see the exact options and conditions applicable at the time of your transaction. Pin up reserves the right to add, modify, or remove payment methods at any time without prior notice, particularly in response to regulatory changes or provider decisions.

Bonuses & Promotions

Pin up may, from time to time, offer various bonuses, promotions, and special offers to both new and existing players, including welcome packages, reload bonuses, free spins on Slots, cashback, loyalty rewards, and tournament prizes. Each bonus or promotion is subject to specific terms and conditions, including but not limited to eligibility criteria, wagering requirements, time limitations, maximum bet restrictions, game contribution percentages, and withdrawal rules. You must carefully read and understand the particular promotional terms before accepting any bonus or participating in any promotional offer, as acceptance will be considered your full agreement to those terms. In the event of any ambiguity or conflict between the general Terms and the individual bonus conditions, the specific bonus terms will prevail for that promotion, while the general Terms remain applicable to all other aspects of your use of the website.

Bonuses are intended for recreational play and are offered as a privilege, not a right. Pin up reserves the discretionary right to withhold, cancel, or reclaim bonuses and any associated winnings in cases of bonus abuse, irregular betting patterns, collusion, use of multiple Accounts, or any attempt to exploit promotional terms. Practices considered abusive may include, but are not limited to, placing large bets that significantly exceed usual play only to meet wagering requirements quickly, hedging bets to eliminate risk, or using minimal-risk strategies specifically designed to unlock bonus funds. We also reserve the right to limit participation in specific promotions to certain player segments, countries, or currencies, and to introduce or modify qualification criteria such as minimum deposits, frequency of play, or verification status.

Wagering requirements refer to the number of times you must stake the bonus amount (and sometimes the deposit plus bonus amount) on eligible games before you are allowed to withdraw any associated winnings. Game contributions may vary, for example, Slots may contribute 100% towards wagering, while certain table games or live dealer games may contribute a lower percentage or be completely excluded. You must consult the detailed bonus rules to understand which games qualify and how they contribute. If you request a withdrawal before fulfilling the wagering requirements, Pin up may forfeit any remaining bonus balance and winnings derived from it. In some cases, maximum bet limits per spin or per round may apply while a bonus is active, and exceeding these limits can result in confiscation of the bonus and related winnings.

Pin up may offer loyalty programs, VIP clubs, or similar reward schemes, allowing players to earn points, tiers, or benefits based on their activity level. Such programs are subject to their own sets of rules regarding point accumulation, redemption, expiry, and status evaluation, which will be made available separately. We reserve the right to modify or terminate any loyalty or VIP program at any time, with or without prior notice, while making reasonable efforts to protect accrued rights where possible. Players are not permitted to buy, sell, or transfer bonuses, free spins, loyalty points, or other promotional benefits between Accounts or to third parties. All bonuses and promotions are designed to enhance fair entertainment and must not be exploited in ways that undermine the integrity of Pin up or the safety of other players.

Game Rules

Pin up offers a variety of casino games, including but not limited to Slots, table games such as roulette and blackjack, live dealer games, and other interactive products. Each game is governed by its own rules, paytables, and mechanics, which are provided within the game interface or in accompanying information sections. By choosing to play a particular game, you agree to be bound by the rules and instructions provided for that game, and you acknowledge that you have reviewed them before placing any real-money bets. You must ensure that you understand the objectives, possible outcomes, betting options, and payout structures of each game you choose to play, as misunderstandings or misinterpretations on your part will not constitute grounds for refunds or disputes.

In the event of a discrepancy between the results displayed on your device and the records held by the game server or relevant system logs, the server records shall be deemed correct and conclusive. If a game malfunctions or displays an error that affects its outcome or performance, all affected bets and payouts may be declared void, and any funds credited as a result of such malfunction may be withdrawn from your Account. We may, at our discretion, reimburse the original stake for the affected bets or otherwise rectify the error in accordance with industry standards and regulatory requirements. You agree that Pin up is not liable for any losses or damages arising directly or indirectly from technical malfunctions, connectivity issues, or failures beyond our reasonable control, although we will take all reasonable steps to identify, prevent, and resolve such issues.

Some games may display historical results, statistics, or other information intended solely for entertainment and general reference, and not as indicators or guarantees of future outcomes. All casino games offered on the Pin up platform are games of chance, and no strategy, system, or method can ensure consistent winnings. You accept that the outcome of each game round is independent and random, subject to the game rules and the random number generator (RNG) systems described below. You should never gamble with the expectation of guaranteed profit or as a way to solve financial difficulties; gambling should always be seen as a form of entertainment, and you should only stake what you can afford to lose. Where applicable, demo or practice modes may be provided so that you can familiarise yourself with a game before committing real money.

Pin up reserves the right to add, modify, or remove games from its offering at any time, including for reasons related to supplier decisions, regulatory changes, or technical updates. Availability of certain games may differ by jurisdiction, device type (desktop or mobile), or currency. If a game is withdrawn or becomes unavailable while you have an active game round or pending results, we will handle such cases in accordance with applicable regulations and internal policies, which may include voiding the round and refunding the stake. You must comply with all posted rules, instructions, and limits for each game, including minimum and maximum bets, time limits, and any specific behaviour requirements in live dealer environments, where etiquette and respect for other players and dealers are mandatory.

Fair Play & RNG

Pin up is fully committed to ensuring that all games offered on its platform are fair, transparent, and compliant with industry standards and regulatory expectations. The outcomes of virtual games, such as Slots and digital table games, are determined by certified random number generator (RNG) systems, which are designed to produce unpredictable and unbiased results. These RNG systems are typically tested and audited by independent laboratories or third-party certification bodies to ensure their integrity, randomness, and statistical reliability. The use of RNG technology guarantees that neither Pin up nor any Player can manipulate or predict the outcome of game rounds for unfair advantage, and that all players have an equal opportunity to win based on the inherent odds of the game.

You acknowledge and accept that all bets placed on the Pin up platform are subject to these RNG-determined outcomes and that results cannot be influenced by previous spins, bets, or patterns. Any perceived “winning streaks” or “losing streaks” form a normal part of random chance and do not indicate bias or malfunction. We take active measures to monitor gameplay for anomalies that may suggest collusion, use of prohibited software, or attempts to exploit potential weaknesses in game systems. If we detect or reasonably suspect such activity, we may suspend or close the relevant Accounts, cancel affected bets or winnings, and cooperate with game providers and authorities in any necessary investigations.

In the case of live dealer games, the fairness of results is ensured by physical devices such as cards, wheels, or dice, as well as professional dealing and comprehensive surveillance measures. These games are typically provided by licensed third-party studios that also adhere to strict technical and procedural standards, including regular audits and compliance checks. We require our game suppliers to maintain robust security, anti-fraud, and fairness controls, and we may discontinue any game or provider that fails to meet these standards. You understand that any complaints relating to game fairness may involve cooperation with external providers or independent auditors, and that the outcome of such investigations may be binding.

Attempts to gain an unfair advantage through technical, mathematical, or collusive means, including the use of bots, automated betting software, or derived data-mining tools, are strictly prohibited. You agree not to exploit any loophole, vulnerability, or bug in game software, website code, or interfaces. If you become aware of any such issue, you must report it to us immediately and refrain from using it for personal gain. Failure to do so may lead to Account suspension, confiscation of funds, and potential legal consequences. Pin up reserves the right to void bets or restrict Accounts where it deems that fair play principles have been compromised, in order to maintain a secure and trustworthy environment for all players.

Responsible Gambling

Pin up recognises that while gambling can be an enjoyable form of entertainment for many adults, it can also lead to harm if not managed responsibly. We are committed to promoting a culture of responsible gambling, with a strong focus on protecting vulnerable individuals, preventing underage gambling, and supporting players who may be at risk of developing problem gambling behaviour. Gambling should never be treated as a source of income or a solution to financial difficulties; instead, it should be viewed as a leisure activity, where the cost of play is considered part of your entertainment budget. You are strongly advised to keep track of the time and money you spend on our platform, to avoid chasing losses, and to take regular breaks from play.

To support responsible gambling, Pin up offers a range of tools and features that can help you manage your gaming behaviour and set limits on your activity. These may include deposit limits, loss limits, wager limits, session reminders, time-outs, cooling-off periods, and self-exclusion options. You can typically configure these tools within your Account settings or by contacting customer support, and changes may be subject to waiting periods or specific rules, such as immediate adoption for limit decreases and delayed implementation for limit increases. We encourage you to make full use of these tools, particularly if you feel that your gambling is starting to interfere with your personal, financial, or social well-being. The use of responsible gambling tools is confidential, and any information provided in this context is handled in accordance with our privacy and data protection commitments.

Pin up also provides information about warning signs of problem gambling, which may include spending more time or money on gambling than intended, neglecting responsibilities, borrowing money to gamble, or experiencing distress when not gambling. If you recognise any of these signs in your own behaviour or in that of someone close to you, we strongly recommend seeking assistance from professional support organisations or counselling services. On our website, we provide links and references to independent support organisations (such as generic Gambling Support Organisation A, Gambling Counselling Service B, and Problem Gambling Helpline C) that offer free and confidential advice, self-assessment tools, and treatment options. Our customer support team is trained to respond sensitively to gambling-related concerns and can guide you towards available resources, though they cannot provide medical or therapeutic counselling.

If you request self-exclusion due to gambling concerns, Pin up will take reasonable steps to block your access to the Account for the requested duration and to prevent the sending of marketing materials during the exclusion period. You understand that while we will make every reasonable effort to enforce self-exclusion requests, you also have a responsibility not to attempt to circumvent these measures, for example by opening new Accounts or providing false details. Self-exclusion is a serious and important step, and you should consider seeking additional support from family, friends, or professional services while excluded. If we become aware that you have breached a self-exclusion agreement, we reserve the right to close any related Accounts, and we may, subject to applicable law, void bets or withhold winnings that result from such breaches.

Tools & Features (table)

The following table summarises some of the main responsible gambling tools and features that may be available on the Pin up platform. Availability and implementation details may vary based on jurisdiction and regulatory requirements.

Support Resources

Pin up encourages any player who feels that gambling is no longer under control to seek help as early as possible. Our website provides educational materials on responsible gambling, including information about how games work, the nature of randomness and odds, and common misconceptions that can contribute to risky behaviour. We also highlight warning signs and provide self-assessment questionnaires that can help you evaluate whether your gambling habits may be problematic. These tools are designed as guidance only and are not a substitute for professional diagnosis or treatment.

We collaborate, where possible, with independent organisations that specialise in gambling-related harm prevention and treatment, and we provide links to these organisations for your convenience. Such organisations may offer confidential helplines, online chat services, group support, and individual counselling. Examples include generic Gambling Support Organisation A, which focuses on general addiction counselling, Gambling Counselling Service B, offering specialised therapy for problem gambling, and Problem Gambling Helpline C, which may operate telephone-based support in some regions. Depending on your location, additional local or regional services may be available, and we encourage you to search for recognised providers in your area.

Our customer support staff receive training in responsible gambling principles and are instructed to treat any gambling-related concerns with sensitivity and discretion. If you contact us regarding potential gambling problems, we may discuss with you the availability of tools such as deposit limits, cooling-off periods, or self-exclusion, and we may recommend that you seek independent advice. While our staff cannot provide psychological or medical counselling, they can help you understand the practical steps you can take using the features available on our platform. In certain cases, where we believe that your gambling behaviour indicates a serious risk of harm, we may impose restrictions on your Account, including enforced time-outs or self-exclusion, in line with our duty of care and applicable regulations.

Prohibited Activities

By using the Pin up platform, you agree not to engage in any activity that is illegal, fraudulent, abusive, or contrary to the principles of fair play and these Terms. Prohibited activities include, but are not limited to, using stolen or unauthorised payment methods, attempting to launder money or process criminal proceeds through your Account, colluding with other players, using software bots or automated systems to place bets, exploiting system vulnerabilities, or participating in any scheme designed to obtain an unfair advantage. You are also forbidden from selling, transferring, or allowing third parties to use your Account, and from accessing accounts that belong to others. Any form of identity fraud, misrepresentation, or submission of forged documentation is strictly prohibited.

You must not interfere with the functioning of the website or games, including by introducing viruses, malicious code, or other harmful components, or by engaging in distributed denial-of-service (DDoS) attacks or similar actions. Attempts to reverse-engineer, decompile, or otherwise tamper with the website’s underlying software, including game clients and security systems, are strictly forbidden and may be reported to law enforcement authorities. You are prohibited from using the website to transmit or store any material that is unlawful, offensive, defamatory, obscene, or otherwise inappropriate, including content promoting discrimination, hate, or violence. Any attempt to manipulate the outcome of a game or bet, whether through technical means or collusion, will be treated as a serious breach and may result in immediate Account closure and confiscation of funds.

Bonus abuse and promotional fraud are also considered prohibited activities. This includes creating multiple Accounts to claim the same bonus multiple times, colluding with other players to meet wagering requirements in an artificial way, or using betting strategies that are clearly intended to exploit promotional structures without genuine play. Pin up reserves the right to audit all Accounts and transactions for signs of abuse, and to withhold or cancel bonuses and associated winnings where such abuse is suspected. We may also restrict certain players from participating in specific promotions if their historical activity indicates a high risk of abuse.

If Pin up has reasonable grounds to suspect that you have engaged in any prohibited activity, we may take a range of actions, including suspending or closing your Account, voiding bets, withholding funds, and reporting the matter to relevant regulatory bodies or law enforcement agencies. You agree to cooperate fully with any investigation we may conduct, including by providing requested documentation, transaction explanations, and other relevant information. If you are found to have violated these rules, you may be held liable for any losses or damages incurred by Pin up, its players, or third parties, and we may seek compensation through legal means if necessary. These measures are necessary to protect the integrity of our platform and to ensure a fair and secure environment for all players.

Restricted Countries (table)

Pin up may restrict access to its services from certain countries or territories due to legal, regulatory, or commercial reasons. The following table provides an illustrative list of types of jurisdictions that may be restricted. This list is not exhaustive and is subject to change at any time. You are solely responsible for ensuring that you are not accessing our services from a restricted jurisdiction.

If we discover that you are using our services from a restricted country, we may suspend or close your Account, void bets, and withhold funds in accordance with applicable law and regulatory obligations. You must not use technology such as VPNs, proxies, or other tools to disguise your location or to circumvent geographic restrictions. Any such attempts will be considered a serious breach of these Terms and may lead to permanent exclusion from our platform.

Privacy & Data Protection

Pin up is committed to protecting your personal data and handling it in a lawful, fair, and transparent manner. When you register an Account, use our services, or interact with our customer support, we may collect and process various types of information, including your identification details, contact information, transaction history, device data, and usage patterns. This data is processed primarily for the purposes of providing and improving our services, verifying your identity, ensuring the security of your Account, fulfilling legal and regulatory obligations, and, where permitted, sending you relevant marketing communications. We implement appropriate technical and organisational measures to safeguard your data against unauthorized access, loss, alteration, or disclosure, taking into account the nature of the data and the risks involved.

Your personal data may be shared with carefully selected third parties, such as payment processors, identity verification providers, game suppliers, and IT service providers, to the extent necessary for delivering our services and ensuring compliance with legal requirements. In some cases, data may be transferred across borders, including to countries that may not have the same level of data protection as your home jurisdiction. Where such transfers occur, we will apply appropriate safeguards in line with applicable data protection laws. We may also disclose your data to regulatory authorities, law enforcement agencies, or other public bodies when required by law, court order, or in response to valid legal requests.

You have certain rights regarding your personal data, which may include the right to access, rectify, or update the information we hold about you, as well as the right to request deletion or restriction of processing in certain circumstances. You may also have the right to object to certain types of processing, such as direct marketing, and the right to withdraw consent where processing is based on consent. To exercise these rights, you may contact us through the channels indicated in our privacy notices, and we will respond in accordance with applicable legal timeframes and conditions. Please note that some requests, such as the deletion of essential identity or transaction data, may be subject to legal retention obligations, and we may be required to keep certain records for specified periods for anti-money laundering, fraud prevention, or regulatory purposes.

We use cookies and similar technologies on our website to enhance your user experience, remember your preferences, perform analytics, and deliver relevant content. You can manage your cookie preferences through your browser settings or any on-site cookie management tools we provide, though disabling certain cookies may affect the functionality of the website. Our detailed privacy and cookie policies provide further information on the types of data we collect, the purposes of processing, and the legal bases we rely upon. By using our website, you acknowledge that you have read and understood our privacy notices and that you consent to the collection and use of your data as described there, to the extent permitted by applicable law.

Account Suspension & Termination

Pin up reserves the right to suspend or terminate your Account at any time, with or without prior notice, if we have reason to believe that you have breached these Terms, engaged in prohibited activities, or otherwise pose a risk to the integrity, security, or reputation of our platform. Suspension may be temporary, pending further investigation, or may lead to permanent closure depending on the nature and severity of the issue. During suspension, you may be prevented from logging in, placing bets, depositing, or withdrawing funds, though we will, where legally permitted, allow withdrawals of any undisputed remaining balances once necessary checks are completed. We may also, where justified, void pending bets or reverse bonuses and winnings associated with the suspected misconduct.

Reasons for Account suspension or termination may include, but are not limited to, providing false or misleading information during registration or verification, failing verification checks, engaging in fraud or attempted money laundering, using multiple Accounts, colluding with other players, exploiting technical vulnerabilities, chargebacks or payment disputes, or violating applicable laws. We may also act if we become aware that you are self-excluded with us or with other operators, or if we have credible evidence that your gambling is causing serious harm. In such cases, we may impose restrictions even in the absence of explicit player requests, in line with our responsible gambling obligations. Where possible and appropriate, we will inform you of the reasons for suspension or termination, although in some circumstances we may be restricted from disclosing details due to legal or security considerations.

You may request the closure of your Account at any time by contacting customer support. Before closing your Account, we may request that you withdraw any remaining balances, subject to standard verification and withdrawal procedures. Account closure at your request does not relieve you of any outstanding obligations to Pin up, such as unresolved payment issues, chargebacks, or disputes. We reserve the right to retain certain data from closed Accounts in accordance with legal retention periods and regulatory requirements, particularly for anti-money laundering and responsible gambling purposes. If you wish to reopen a voluntarily closed Account, you may be required to undergo additional review and verification, and in cases of responsible gambling-related closures, reopening may not be permitted or may be subject to strict conditions.

Limitation of Liability

To the maximum extent permitted by applicable law, Pin up, its affiliates, directors, employees, and agents shall not be liable for any indirect, incidental, consequential, or special damages arising out of or in connection with your use of our services, including but not limited to loss of profits, loss of data, loss of business, or loss of goodwill, even if we have been advised of the possibility of such damages. Our total aggregate liability to you for any claim arising under or in relation to these Terms, whether in contract, tort (including negligence), or otherwise, shall be limited to the lesser of the amount of your net deposits remaining in your Account at the time of the claim, or an amount prescribed by applicable law. Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

You acknowledge that gambling involves risk and that you may lose money as well as win. You accept full responsibility for your gambling decisions and for any losses arising from your participation in games on the Pin up platform. We provide games and services “as is” and “as available”, without any warranties or representations, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. While we use reasonable efforts to provide a secure, uninterrupted, and error-free service, we do not guarantee that the website or games will always be available, free from defects, or immune to technical issues.

Pin up is not responsible for any failures, delays, or interruptions caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, war, civil unrest, strikes, lockouts, labour disputes, power failures, telecommunications breakdowns, failures of internet or hosting providers, or regulatory or governmental actions. We are also not liable for any damage or loss resulting from viruses, malware, or other harmful components that may affect your devices, provided we have taken reasonable measures to protect our systems. You are responsible for implementing your own security measures, such as using updated antivirus software, firewalls, and secure internet connections.

Some jurisdictions do not allow the exclusion or limitation of certain types of liability, so the limitations and exclusions set out in this section may not apply to you in full. In such cases, our liability shall be limited to the maximum extent permitted by the laws of your jurisdiction. You agree that any claims you may have against Pin up must be brought within a reasonable period of time and in any event within one year of the date of the event giving rise to the claim, unless a longer period is required by applicable law, after which time any claim shall be time-barred.

Complaints & Dispute Resolution

Pin up aims to provide a high standard of customer service and to address any concerns or complaints in a fair, transparent, and timely manner. If you have a complaint regarding our services, including but not limited to game outcomes, transaction issues, bonus matters, or Account management, you should first contact our customer support team using the channels indicated on the website, such as live chat or email. When submitting a complaint, you should provide clear and complete information, including your username, relevant dates and times, game or transaction references, and a detailed description of the issue. We will acknowledge receipt of your complaint and will use reasonable efforts to investigate and respond within a time frame consistent with our internal policies and any applicable regulatory requirements.

If you are not satisfied with the initial response or resolution proposed by our support team, you may request that your complaint be escalated to a higher level of management for further review. In handling complaints, we may review system logs, transaction histories, communications, and any other relevant data, and we may also consult with third-party game providers or payment processors where appropriate. We commit to treating all complaints impartially and to providing you with a reasoned explanation of our final decision. You agree to cooperate with our investigation, including by providing any additional information or documents we reasonably request.

In jurisdictions where it is required or permitted by law, unresolved disputes may be referred to an independent alternative dispute resolution (ADR) body or similar authority. Details of any such ADR mechanisms, where applicable, will be provided in our dedicated complaint handling information or upon request. Decisions by independent ADR bodies may be binding or non-binding depending on the laws and regulations of the relevant jurisdiction. You should be aware that using ADR or similar services does not prevent you from pursuing legal remedies through the courts, although in some cases certain procedures must be followed before initiating court proceedings.

We expect all communications during the complaint process to be conducted in a respectful and constructive manner. Abusive, threatening, or offensive language directed at our staff may result in the limitation of communication channels or, in severe cases, Account restrictions. While we strive to resolve all disputes amicably, we recognise that disagreements may arise, and we will always seek to act in good faith and in accordance with applicable laws, regulatory guidance, and these Terms.

Governing Law

These Terms, and any disputes arising out of or in connection with them, your Account, or your use of the Pin up services, shall be governed by and construed in accordance with the laws of the jurisdiction in which the operating company behind Pin up is registered, unless otherwise required by mandatory provisions of local law. The choice of governing law does not affect your rights as a consumer under any applicable consumer protection legislation that cannot be waived by agreement. In the event of any conflict between these Terms and any mandatory legal requirements, the latter shall prevail to the extent of the inconsistency, without affecting the remaining provisions of the Terms.

You agree that, subject to any applicable ADR mechanisms or mandatory jurisdictional rules, the courts of the governing law jurisdiction shall have exclusive or non-exclusive jurisdiction, as applicable, to hear and determine any disputes or claims arising under these Terms. Nothing in this section shall prevent you or Pin up from seeking interim or injunctive relief from a competent court to protect rights or property, pending the final resolution of any dispute. If any provision of these Terms is held to be invalid, illegal, or unenforceable by a competent authority, that provision shall be severed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

You are responsible for ensuring that your use of our services complies with the laws that apply to you based on your place of residence or location. Pin up does not represent or warrant that its services are lawful in every jurisdiction, and we shall not be liable for any consequences arising from your illegal or unauthorised use of our platform. If we become aware that you are using our services in violation of local laws, we may take appropriate action, including suspending or terminating your Account and reporting the matter to relevant authorities where required.

Final Provisions

These Terms constitute the entire agreement between you and Pin up regarding your use of the website and services, and supersede any prior agreements, representations, or understandings, whether oral or written, relating to the subject matter. No failure or delay by Pin up in exercising any right, power, or remedy under these Terms shall operate as a waiver of that or any other right, nor shall any single or partial exercise of any such right, power, or remedy preclude any further exercise. A waiver of any breach of these Terms shall not be deemed a waiver of any subsequent breach.

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without the prior written consent of Pin up. We may assign, transfer, or subcontract any of our rights or obligations under these Terms to another entity within our corporate group or to a third party, provided such assignment does not materially reduce the level of protection afforded to you under these Terms. Subject to the foregoing, these Terms shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.

Any notices or communications required or permitted under these Terms may be delivered by us via email, internal message, website notification, or other electronic means, using the contact details associated with your Account. It is your responsibility to keep your contact information up to date and to regularly check for communications from us. All such communications shall be deemed received by you at the time they are sent or posted, except where otherwise required by law.

Your continued access to and use of the Pin up website and services signifies your ongoing acceptance of these Terms, including any updates made in accordance with the modification procedures described herein. If you do not agree with any part of these Terms, you must immediately cease using the website and request closure of your Account. By using our services, you acknowledge that you have read these Terms carefully, understand them, and agree to be bound by them, and that you will use Pin-Up in a lawful, responsible, and respectful manner at all times.